Privacy Policy

  • Kriselle Magsino

    Email: Kriselle.magsino@outlook.com

    Website: Krisellemagsinocounselling.co.uk

    Location : Essex

    I am responsible for how your personal information is collected, used, and stored.

    I process personal data in accordance with the UK General Data Protection Regulation (UK GDPR).

    • Contact details:

      Name, address, email and telephone numbers

    • Date of Birth, Gender, Marital Status, Occupation Name and contact details of GP

    • Initial Assessment Report

    • Session Notes

    • Copies of any letters, email correspondence and notes of telephone conversations

    • Evaluation Request

    • Appointment history

    • Invoices and payment records

    • Email correspondence

  • I may need to share information with the client’s GP, other medical practitioners, or safeguarding authorities when necessary for their safety or that of another person. I would always do this with their consent, unless I feel that they or another person was at risk.

    • Risk or safeguarding concerns

    • Protected characteristics (e.g., ethnicity, sexuality, gender identity) - Under UK GDPR, this information is classified as Special Category Data and receives additional protection.

    All sensitive data is handled with the highest level of confidentiality.

    • To ensure I can contact my client and their legal guardian regarding therapy sessions.

    • For me to discuss case notes at clinical supervision meetings and peer review meetings. It is an ethical requirement for all qualified, practicing counsellors to have supervision to ensure their work is safe and effective.

    • Your personal data may be used to:

      1. Respond to enquiries

      2. Provide counselling services

      3. Arrange and manage appointments

      4. Maintain client records

      5. Issue invoices and process payments

      6. Conduct risk assessments where necessary

      7. Meet professional and ethical obligations

      8. Comply with safeguarding requirements

      9. Improve website performance

  • My client’s data will be kept for the duration of their therapy, and for a further period of six years from the date of their last attendance. Their file will then be disposed of safely and securely in accordance with data protection guidelines.

    My clients have the right to access the information I hold about them. Access should be requested in writing. My clients have the right to data portability in that they may obtain and reuse their data for their own purposes across different service providers.

    All paper records are kept securely in accordance with data protection regulations.

    I will never release information to any third party (e.g. work, insurance company, or occupational health requests for information) unless my clients give their explicit consent. Any request for their information by third parties, I must have their written consent before I release any details about them.

  • I process personal data under the following lawful bases:

    Contract

    To:

    • Respond to counselling enquiries

    • Arrange appointments

    • Provide counselling services

    • Manage cancellations and payments

    Legitimate Interests

    To:

    • Operate and improve the website

    • Maintain practice records

    • Ensure the security of services

    Legal Obligation

    To:

    • Comply with legal and regulatory requirements

    • Meet safeguarding responsibilities

    • Respond to lawful requests from authorities

    Provision of Health or Social Care

    Special Category Data is processed where necessary for the provision of counselling and therapeutic services.

    Explicit Consent

    In some circumstances, I may request your explicit consent before processing particular categories of information.

  • Confidentiality is an essential part of counselling.

    Information shared during counselling sessions will remain confidential except where disclosure is required or permitted by law, including situations involving:

    • Serious risk of harm to yourself or others

    • Safeguarding concerns involving children or vulnerable adults

    • Prevention or detection of serious crime

    • Court orders or legal obligations

    • Professional supervision where client anonymity is maintained wherever possible. - As part of ethical counselling practice, I undertake regular professional supervision.

      Relevant aspects of client work may be discussed with a qualified supervisor. Information shared during supervision is treated confidentially and in accordance with professional ethical standards.

    Where possible and appropriate, I will discuss any necessary disclosure with you beforehand.

  • I take appropriate technical and organisational measures to protect personal data, including:

    • Password-protected systems

    • Encryption where appropriate

    • Secure storage of electronic records

    • All paper records are kept securely in accordance with data protection regulations.

    • Secure disposal of confidential information

    • Restricted access to client records

    Despite these measures, no online transmission can be guaranteed to be completely secure.

  • I retain personal information only for as long as necessary.

    Typical retention periods may include:

    Enquiries

    • Up to 12 months after the last contact if counselling does not commence.

    Client Records

    • Typically 7 years after counselling ends.

    Financial Records

    • Retained in accordance with legal and tax requirements.

    Records may be retained longer where required by law, insurance requirements, or legitimate professional reasons.

  • Under UK GDPR, you have the right to:

    • Access your personal data

    • Request correction of inaccurate information

    • Request erasure of data in certain circumstances

    • Restrict processing

    • Object to processing

    • Request data portability where applicable

    • Withdraw consent where processing relies on consent

    • Lodge a complaint with the supervisory authority

  • If you have concerns about how your information is handled, please get in touch with me in the first instance.

    I would hope my clients discuss any concerns they have with me in the first instance. I shall respond to them within 30 days.

    You also have the right to lodge a complaint if unresolved with:

    Information Commissioner's Office (ICO)

    British Association for Counselling and Psychotherapy (BACP) — ethical or professional concerns

  • This policy reflects the DPDI Act changes effective 19 June 2026.

    This privacy policy may be updated from time to time. The latest version will always be available on this website.

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